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FAQ's for Tenants
What if I am locked out of my apartment?
Unfortunately, lockouts are not an
emergency. If you have a resident manager and he or she is not available, you
will need to contact a locksmith at your own expense.
Can I get a pet?
Not all buildings managed by Century West Properties allow
pets. Contact your resident manager or the management office first to find out
if you will be permitted to have a pet. If you are permitted to have a
pet, you will need to pay an additional security deposit and sign a pet
Can I paint the walls in my apartment a different color?
changes to the unit without permission is strictly prohibited in your lease and
may be grounds for eviction. Please obtain prior written approval from Century
West Properties beforehand.
How long can I have a visitor stay with me in my
Visitors are limited to 14 days per year. Longer visits must receive
What do I do if the smoke detector in my unit starts beeping?
In most cases the 9-volt battery in your smoke detector needs to be changed.
These can be purchased at your local market or hardware store. If you can not
reach the smoke detector due to vaulted ceilings, please contact our maintenance
What do I do if the fire alarm in my building is going off?
the fire department and exit the building. The fire department will notify you
when it is safe to go back in the building.
What do I do if I lose my apartment keys?
In most cases we will be able to provide you with a new set of keys for a
fee. However, if it is after hours and you are locked out, you will need to
contact a locksmith.
I did some repairs around my house; can I take that amount
off of my rent?
Making deductions in your rent without prior approval can be
cause for eviction. The amount of rent due is your contracted amount. There are
some situations where rent deductions are allowed, but only if they have been
pre-approved by management.
I am having a plumbing problem! What do I do?
your resident manager or our office immediately!
I need some work done, what do
Simple! Either call your resident manager or just fill out our maintenance
request form. We will take it from there and contact you shortly regarding our
solution to fix your maintenance request.
What should I do in an emergency?
case of fire or flood or other major emergencies, please dial 911. Other
maintenance emergencies can be reported to our 24 hour maintenance emergency
line at 310-899-9480.
Who pays for repairs in my unit?
You will only be billed
for repairs if the repair was a direct result of actions that were the tenant’s
I want to install a satellite dish, what should I do?
Please email or call someone at our office as installing certain types of cable
or a satellite dish sometimes requires an extra security deposit and fulfilling
all of the terms and conditions in our "Satellite Addendum".
When is my rent due
and who do I make the check payable to?
Your rent is due on the first. Please
check with your resident manager or the management office to find out who to
make the check payable to.
What do I do if I have lost utility service in my
unit, i.e. electricity, cable, gas, water?
If it is your cable, gas or electric,
check to make sure you are current with your payment. Then contact the service
provider and find out if they are having a service problem in your area. If your
payments are current and there are no known outages, contact your resident
manager or our management office for assistance.
Can I break my lease?
your lease can be detrimental to your credit and rental history. In special
circumstances, a tenant can break their lease, however, fees to re-lease the
unit, including leasing, advertising, administrative and maintenance costs, will
be incurred. Please refer to your rental agreement for more information.
sublet my apartment?
Subletting your unit is not allowed and can be cause for
Where are you located?
We are located at 1437 7th Street Suite 200
Santa Monica CA 90401. We are between Broadway and Santa Monica Blvd on the east
side of 7th Street.
How long are your leases?
All leases are for a minimum of
one year unless otherwise noted.
I am thinking about moving out. What should I
You need to provide us with 30 days written notice to your resident manager
or to our office.
What do I do if a roommate leaves but I am staying?
tenants vacating should give a written notice of vacating the unit. This will
release them from financial responsibility of the rent if the current tenancy is
month to month.
What happens to my deposit if a roommate leaves but I stay?
deposit is a joint deposit that remains with the unit until it is vacated. It is
the responsibility of the new tenant or remaining tenant to give back the
portion of the deposit to the vacating tenant. We only issue deposit refund
checks when the unit has been vacated.
What is a Security Deposit?
deposit is essentially any money paid by a tenant to a landlord, which is
subsequently held by the landlord for the purposes of providing compensation for
a tenant's failure to pay rent, for repairing damages to the premises, exclusive
of ordinary wear and tear, caused by the tenant or a guest or licensee of the
tenant, for cleaning the premises upon termination of the tenancy, and for
remedying any future defaults by the tenant in complying with any term under the
rental agreement to restore, replace, or return personal property or
appurtenances, should the rental agreement authorize the security deposit for
Can a security deposit be used for the last month’s rent?
No. If a
tenant has not specifically paid the last month’s rent when he/she moved in,
he/she must pay his regular rent during his last month of tenancy. However, a
landlord may use the security deposit if the tenant defaults by not paying all
of his rent before he moves out (Civil Code Section 1950.5(b) (1).
I want to receive my full security deposit refund after I move out.
What can I do to insure that I receive as much as possible?
Keep in mind that your security
deposit will be used to restore your rental to a rentable condition. Remember
how clean it was?
Remember how nice it looked when you moved into it?
anyone moves out, we have all carpets professionally cleaned. The apartment is
also professionally cleaned. If you choose to have your own company do this
cleaning, please provide us with receipts. This will prevent the cost from
coming out of your security deposit. You are entitled to a walk-through before
you move out, so we can point out what will be charged.
When can I expect to
receive my security deposit refund?
Your refund check will be mailed to you in
accordance with state laws or within the time stated in your rental agreement.
For more information about the security deposit refund process, please visit
California Department of Consumer Affairs publication titled California
Tenants-A guide to Residential Tenants’ and Landlords’ Rights and
What is the Systematic Code Enforcement Program (SCEP)?
Systematic Code Enforcement Program (SCEP) was established to guarantee, through
systematic inspections, that those who reside in rental units in Los Angeles
have a safe, livable space which meets the City and State codes for
habitability. The SCEP affects tenants who reside in units within boundaries of
the City of Los Angeles, including the neighborhoods of Hollywood, Marina Del
Rey, Palms, and Venice. As of 1/1/2005, and all subsequent years, a landlord may
collect the annual SCEP fee (for units subject to the Rent Stabilization
Ordinance, RSO) from the tenant of the rental unit on a monthly or yearly basis.